Question 1

Do you support dropshipping or one-piece orders?

Accepted Answer

We primarily focus on OEM/ODM manufacturing with minimum order quantities. For dropshipping, we recommend ordering a bulk batch and using a third-party fulfillment service.

Question 2

How can I track my order status?

Accepted Answer

We provide a dedicated order tracking portal where you can log in and view real-time progress updates with photos at every production stage.

Question 3

What is the minimum order quantity (MOQ)?

Accepted Answer

Our standard MOQ starts at 100-300 pieces per style, depending on product complexity and materials. For simple designs, we can be flexible down to 100 pieces. Ideal for new brands, product testing, and influencer merchandise.

Question 4

How long does sample development take?

Accepted Answer

Sample development typically takes 7-15 business days after material confirmation. Rush samples in 5-7 days for an additional fee. Sample cost is usually credited toward your first bulk order.

Question 5

What is the typical production lead time?

Accepted Answer

Production lead time is usually 25-40 days after sample approval, depending on order quantity and complexity. We provide a detailed timeline before you confirm.

Question 6

Can I customize the logo and packaging?

Accepted Answer

Absolutely. We offer full customization including logo printing, embossing, debossing, woven labels, hangtags, and custom packaging solutions.

Question 7

What payment terms do you accept?

Accepted Answer

Standard terms are 30% deposit upon confirmation, 70% balance before shipment. We accept T/T (wire transfer), PayPal, and Western Union.

Question 8

Can you ship directly to Amazon FBA warehouses?

Accepted Answer

Yes, we have experience shipping to Amazon FBA warehouses in the US, EU, and other regions with FBA-compliant labeling and packaging.

Frequently Asked Questions

Still Have Questions?