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We typically respond to inquiries within 24 hours during business days (Monday-Saturday, GMT+8). For urgent matters, you can reach us directly via WhatsApp for faster communication.
No, all initial quotations are completely free. We'll provide a detailed breakdown of costs including materials, production, and shipping estimates. There's no obligation to proceed.
The more detail you can provide, the more accurate our quote will be. Ideally include: product type, approximate quantity, material preferences, any reference images, and your target delivery date. If you're unsure about some details, that's fine — we'll help you figure them out.
Yes, factory visits can be arranged for serious buyers. We're based in Guangdong, China, which is the heart of bag manufacturing. We can accompany you to our partner factories and arrange meetings with the production team.
Yes, we understand the importance of protecting your designs and business information. We're happy to sign a Non-Disclosure Agreement before discussing project details. Just let us know and we'll provide our standard NDA template or review yours.